Before work begins
You may cancel before we start document review for a full refund. Tell us at info@netwirepoint.digital and include the name and invoice number. If you are a consumer with a statutory withdrawal right, the separate cancellation information supplied at booking remains unaffected. We begin within a withdrawal period only with the legally required express request and acknowledgements.
Appointment cancellation
Cancel at least 48 hours before the appointment for a full refund, provided document review has not begun. If preparatory review has begun, we deduct the reasonable value of completed work and refund the balance.
For cancellation between 24 and 48 hours before the appointment, up to 50% of the appointment fee may be retained to cover reserved time and completed preparation. With less than 24 hours’ notice, or for a no-show, the fee is normally non-refundable. We will consider documented emergencies fairly.
Rescheduling
One reschedule requested at least 24 hours in advance is free, subject to availability. Later requests are treated in the same way as cancellation because the reserved time may not be reusable. If Netwirepoint must move an appointment, you may accept a new time or receive a full refund of unperformed work.
Work already started
Document review, a completed consultation, delivered written summary, and separately commissioned historic-record work are services already performed and are not refundable merely because the conclusion differs from a hoped-for outcome. If part of an agreed package remains unperformed after termination, we refund that unused part after deducting completed work.
No physical materials are purchased for the normal consultation. If exceptional third-party costs are proposed, they require prior approval and are refundable only if recoverable from the supplier. We do not take deposits for ordinary individual appointments; where a business engagement uses one, its treatment is stated in the written scope.
Service concerns
If we fail to deliver an agreed item, notify us within 14 days of the scheduled delivery. We first offer a reasonable correction or completion. If that is not possible or appropriate, a partial or full refund will reflect the affected portion. Statutory consumer remedies are not limited by this policy.
Processing
Approved refunds are initiated within seven business days and returned by the original payment method where practicable. Banks may need additional processing time. We do not issue cash refunds for bank-transfer payments.
How to request a refund
Email info@netwirepoint.digital with your name, appointment date, invoice number, reason, and preferred contact details. Do not include employment documents. We acknowledge requests within two business days and explain any deduction before processing.